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針對每次心理健康互動或觀察，選擇最適當的護理分類。

Matrix

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	Therapeutic engagement治療性互動	Verbal de-escalation or respectful limit口語降階或尊重的設限	Immediate coordinated safety response立即協調的安全回應
“That sounds frightening. I do not hear the voice, but I can stay with you while we decide what helps you feel safer.”「那聽起來很令人害怕。我沒有聽到那個聲音，但我可以陪著你，我們一起決定什麼能讓你感到更安全。」
Offer one simple choice, allow extra response time, and use silence with a withdrawn client who is able to engage提供一個簡單的選擇，允許額外的回應時間，並對能夠參與的退縮個案使用沉默
Have one staff member speak calmly, reduce noise, maintain personal space, and ask permission before approaching由一位工作人員冷靜地說話，減少噪音，維持個人空間，並在靠近前徵求同意
“You may be angry, but hitting is not allowed. We can move to a quieter space and talk when everyone is safe.”「你可以生氣，但不可以打人。我們可以移到更安靜的空間，等大家都安全時再談。」
The client displays a weapon and states an immediate intent to use it against a named person nearby個案展示武器並表示立即意圖對附近指名的人使用
The client begins striking another person and does not respond to a clear stop command or opportunity to separate個案開始毆打另一個人，且對明確的停止指令或分開的機會沒有反應

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