# A client being treated for pneumonia becomes confused and restless. The respiratory rate is 34/min, and oxygen saturation is 82% while receiving oxygen at 4 L/min by nasal cannula. Repeated calls to the primary health care provider have not been returned. Which action should the nurse take first?

> source: MyMerci (mymerci.kr)  
> url: https://mymerci.kr/pages/nclex_q.php?qn_id=498492&lang=en  
> language: en  
> subject: Client Rights  
> category: MOC

## Question

A client being treated for pneumonia becomes confused and restless. The respiratory rate is 34/min, and oxygen saturation is 82% while receiving oxygen at 4 L/min by nasal cannula. Repeated calls to the primary health care provider have not been returned. Which action should the nurse take first?

## Option

1. Ask the unit clerk to place another routine call to the provider
2. Activate the rapid response team now and remain with the client **✔ Correct answer**
3. Increase the oxygen flow and reassess the client in 30 minutes
4. Document the findings and notify the charge nurse after rounds

**Correct answer: 2**

## Explanation

Acute hypoxemia, tachypnea, and new confusion indicate clinical deterioration that requires immediate expert assessment. A rapid response activation should not be delayed by repeated unanswered calls or routine reassessment.

## In-depth explanation

Quick answer
Activate the rapid response team and stay with the client. The client is deteriorating now, so immediate bedside help takes priority over another routine call.

Why this is correct
The oxygen saturation remains critically low despite supplemental oxygen, and the new confusion suggests impaired oxygen delivery. Rapid response systems bring a team to assess and treat a worsening client before cardiac or respiratory arrest occurs.

Easy analogy or mental picture
This is like pulling a fire alarm when smoke is spreading instead of leaving another voicemail for the building manager. The alarm brings immediate help, but the analogy does not replace ongoing airway assessment, oxygen support, or institution-specific emergency protocols.

Memory hook
Worsening vital signs plus a new mental-status change means escalate now, not after another callback.

NCLEX decision rule
When an NCLEX client has objective deterioration and the usual contact pathway is not producing timely help, activate the rapid response system and continue immediate supportive care. Do not wait for routine communication to catch up with an emergency.

Why the other choices are wrong
Another routine page repeats a pathway that has already failed. Increasing oxygen without urgent team assessment delays broader treatment, and documentation or later charge-nurse notification does not address the immediate threat.References

- [1]NCSBN: 2026 NCLEX-RN Test PlanNational Council of State Boards of Nursing

- [2]AHRQ PSNet: Rapid Response SystemsAgency for Healthcare Research and Quality

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