# A client says, "I heard two staff members discussing my diagnosis in the elevator." Which response by the nurse is best?

> source: MyMerci (mymerci.kr)  
> url: https://mymerci.kr/pages/nclex_q.php?qn_id=397246&lang=en  
> language: en  
> subject: Informed Consent  
> category: MOC

## Question

A client says, "I heard two staff members discussing my diagnosis in the elevator." Which response by the nurse is best?

## Option

1. I will report this privacy concern through the appropriate process. **✔ Correct answer**
2. They probably did not use your name, so it is not a problem.
3. You should ignore it because staff talk about many clients.
4. Please confront the staff members yourself.

**Correct answer: 1**

## Explanation

The nurse should take a privacy concern seriously and follow the facility process for reporting and addressing confidentiality breaches. Dismissing the concern or asking the client to confront staff does not protect client rights or improve systems.

## In-depth explanation

Clinical Judgment
Use the client cues, timing, labs, and safety risks to select the response that best fits Client privacy complaint.

Memory Tip
Match the strongest cue cluster to the safest nursing judgment.

KR vs US
NCLEX items reward cue-based priority thinking rather than isolated recall.

## Clinical scenario

Clinical Practice Guide
For Client privacy complaint, compare the complete cue pattern with the client's current stability, ordered data, and expected nursing scope.

Caution
Do not choose an action from one isolated cue when the full scenario changes priority or safety.

## Key concepts

- **Confidentiality** — Protecting private health information from unauthorized disclosure.
- **Privacy Concern** — A situation in which protected information may have been shared inappropriately.
- **Reporting Process** — A facility method for documenting and addressing safety or privacy events.

## Related questions

- [A client scheduled for colon resection has signed the consent form but says, "I still do n…](https://mymerci.kr/pages/nclex_q.php?qn_id=393659&lang=en)
- [A client scheduled for colon resection has signed the consent form but says, "I still do n…](https://mymerci.kr/pages/nclex_q.php?qn_id=393660&lang=en)
- [A client who speaks limited English is scheduled for surgery and has questions before sign…](https://mymerci.kr/pages/nclex_q.php?qn_id=394067&lang=en)
- [A client who speaks limited English is scheduled for surgery and has questions before sign…](https://mymerci.kr/pages/nclex_q.php?qn_id=394068&lang=en)
- [A client who speaks limited English is scheduled for a nonemergency procedure. The adult c…](https://mymerci.kr/pages/nclex_q.php?qn_id=396569&lang=en)
- [A client who speaks limited English is scheduled for a nonemergency procedure. The adult c…](https://mymerci.kr/pages/nclex_q.php?qn_id=396570&lang=en)
- [A nurse gives a scheduled oral medication 2 hours late and the client has no adverse effec…](https://mymerci.kr/pages/nclex_q.php?qn_id=397132&lang=en)
- [A client scheduled for surgery states, "I will not accept blood products for religious rea…](https://mymerci.kr/pages/nclex_q.php?qn_id=397239&lang=en)

## Read in another language

- [en](https://mymerci.kr/pages/nclex_q.php?qn_id=397246&lang=en)
- [ko](https://mymerci.kr/pages/nclex_q.php?qn_id=397246&lang=ko)
- [ja](https://mymerci.kr/pages/nclex_q.php?qn_id=397246&lang=ja)
- [zh-TW](https://mymerci.kr/pages/nclex_q.php?qn_id=397246&lang=zh-tw)
- [vi](https://mymerci.kr/pages/nclex_q.php?qn_id=397246&lang=vi)

---

More free questions: [NCLEX-RN Practice](https://mymerci.kr/pages/nclex_bank.php?lang=en)

_For study reference only. Always follow current clinical guidelines and your institution’s protocols._