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Case Management

Review the repeated heart-failure transitions and determine the strongest case-management response before the next discharge.

Trend

Choose your responses, then check the answer.

TimeData
First dischargeClient received written heart-failure instructions but had no home scale and could not identify whom to call for increasing dyspnea.
Readmission 18 days laterClient could not afford two prescriptions and missed follow-up because the available bus route did not reach the clinic.
Second readmission 24 days laterClient reports limited food choices, difficulty reading the medication calendar, and no home-health contact after discharge.

Q1. How should the team interpret this trend?

Q2. Which response is the priority before the next discharge?

Q3. Which finding best demonstrates readiness for discharge?

Explanation
The pattern reflects unresolved transition barriers rather than a single education failure. Safe discharge planning begins early and incorporates the client's goals, preferences, caregiver availability, functional ability, medication access, transportation, food resources, equipment, and follow-up. The nurse should coordinate pharmacy, social work, nutrition, primary care, home health, and payer or community resources, then use teach-back and closed-loop confirmation that medications, appointments, transportation, a scale, and escalation contacts are actually available. A pamphlet or repeated instruction without solving access barriers does not create an executable plan.
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