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Crisis Intervention

A hospitalized client with posttraumatic stress disorder is experiencing a flashback without threatening self or others. For each nursing response, identify whether it is appropriate now or unsafe.

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Choose your responses, then check the answer.

Appropriate nowUnsafe
Approach calmly within the client's view and state the current place and time
Ask the client to name something seen, heard, and felt in the room
Reduce the triggering noise and remain present while reassessing
Touch the client's shoulder without warning to force orientation
Require a detailed account of the traumatic event during the flashback
Apply restraints immediately although there is no imminent danger
Explanation
During a flashback, the nurse helps the client reconnect with the present environment while preserving safety and control. A calm approach within view, brief orientation to place and time, and simple questions about current sights, sounds, or touch can support grounding. Reducing unnecessary noise and remaining present are appropriate. Unexpected physical contact, demanding a detailed trauma account, or restraining a client who presents no immediate danger may intensify the threat response and cause retraumatization.
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